Customer support

tel. (24/7) +358- 624 8501

email: support@ficolo.com

Customer portal is one channel of support requests but also informative channel of own equipment and data center conditions. All kind of support requests can be easily done via the customer portal. Please inform urgent requests by phone as well.

ACCESS CUSTOMER PORTAL

 Status of services, planned maintenance work and possible disruptions in the service are informed on the service status page. 

VIEW SERVICE STATUS

 

Ficolo’s customer service model is a customer-based complete solution. Maintenance and monitoring of the services occurs every day of the year.

Our customer partnerships are built out of the following components:

  • Customer service at the desired service level
  • Customer responsibility and designated account specialists
  • Customer Portal
  • Selected product and technology components